Frequently Asked Questions
Q1: Where are your products sourced from?
A1: All of our products are sourced from reputable suppliers in the US and EU. We handpick each supplier to ensure quality and reliability.
Q2: How can I track my order?
A2: Once your order has been processed, you will receive an email with tracking information. You can use this information to track your order on the supplier’s website.
Q3: What is your return policy?
A3: We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Please visit our Returns and Refunds page for more details.
Q4: How long does shipping take?
A4: Shipping times vary depending on your location and the supplier. Generally, orders within the US and EU take 5-10 business days to arrive. International shipping may take longer.
Q5: Do you offer international shipping?
A5: Yes, we offer international shipping to many countries. Shipping rates and times will vary depending on your location.
Q6: Can I change or cancel my order?
A6: Orders can be changed or canceled within 24 hours of placing them. After this period, we cannot guarantee modifications. Please contact our customer service team for assistance.
Q7: How can I contact customer service?
A7: You can contact our customer service team via email at sales@freespiritmagazine.com. We aim to respond within 24 hours.
Q8: Do you offer gift wrapping or special packaging?
A8: Yes, we offer gift wrapping services for an additional fee. Please select the gift wrapping option at checkout.
Q9: Are your products ethically sourced?
A9: We strive to work with suppliers who adhere to ethical standards. While we cannot guarantee this for every product, we prioritize suppliers who demonstrate a commitment to ethical practices.
Q10: What payment methods do you accept?
A10: We accept various payment methods, including credit/debit cards, PayPal, and cryptocurrency through our secure checkout.